Returns and warranty

It is the customer’s responsibility to inspect the ordered products immediately upon receipt and to store them correctly. Mayer Weinimport AG must be notified of any defects or discrepancies from the order by email (info@mayer-gifts.ch) on the day of delivery. After this point, only hidden defects may be claimed, and these must be reported to Mayer Weinimport AG immediately upon discovery. The amount paid by the customer for the defective goods will be credited to the customer’s account or settled by means of a replacement delivery. Mayer Weinimport AG reserves the right to request proof of the defect.